Privacy Policy

This policy (together with any other documents we refer to in it) sets out the basis on which
any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your
personal data and how we will treat it.

Who we are

“We” or “us” means Ty canol holiday let

If you wish to contact us, please click here

By contacting us, using our services or visiting our website, which is owned and controlled
by us (“our site”), you are accepting and consenting to the practices described in this policy
unless you inform us otherwise.

Information we collect from you

We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site or by corresponding
with us by phone, e-mail or otherwise. This includes information you provide if you register to
use our site, subscribe to our service, participate in discussion boards or other social media
functions on our site, enter a competition, promotion or survey, and when you report a
problem with our site. The information you give us may include your name, address, e-mail
address and phone number, date of birth, financial information; personal description; dietary
requirements; medical conditions; allergies; dependants personal information, next of kin
details, employment status/history.

Information we collect about you.

With regard to visits to our site we may automatically collect the following information:

• technical information, including the Internet Protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version, time zone
setting, browser plug-in types and versions, operating system and platform;
• about your visit, including the full Uniform Resource Locators (URL) clickstream to,
through and from our site (including date and time); products you viewed or searched for;
page response times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used to browse
away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may receive information about you from third parties such as online travel agents or
booking engines. When that data is collected from you, you should be informed by those
third parties at that stage that it may be shared internally by us and combined with data
collected from multiple sources.

!1 Ref: TCM/PREM-10-5
We also work with third parties (including, for example, business partners, sub-contractors in
technical, payment and delivery services, advertising networks, analytics providers, search
information providers, credit reference agencies) and may receive information about you
from them.

[We also receive information about you from cookies. [For more information about cookies,
please click here


We also receive information about you from cookies.

Uses made of the information

We use information held about you in the following ways:
Information you give to us.

We will use this information to:
• notify you about changes to our service;
• ensure that content from our site is presented in the most effective manner for you and
for your device.
Where you have indicated to us that you are happy for us to do so, we may also use this
information to:
• provide you with information about other services we offer that are similar to those that
you have already enquired about or receive from us; and
• provide you, or permit selected third parties to provide you, with information about goods
or services we feel may interest you. If you are an existing customer, we will only contact
you by electronic means (e-mail or SMS) with information about goods and services
similar to those which were the subject of a previous sale or negotiations of a sale to
you. If you are a new customer, and where we permit selected third parties to use your
data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third
parties for marketing purposes, please leave the relevant box blank situated on the form
on which we collect your data.
Information we collect about you.

Examples of how we will use this information includes (but is not limited) to;
• administer our services, and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
• improve our site to ensure that content is presented in the most effective manner for you
and for your device;
• allow you to participate in interactive features of our services, when you choose to do so;
!2 Ref: TCM/PREM-10-5
• keep our services, site and premises safe and secure;
• measure or understand the effectiveness of our service.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect
about you. We may use this information and the combined information for the purposes set
out above (depending on the types of information we receive).

Disclosure of your information
You agree that we can share your personal information with:
• our suppliers and sub-contractors for the performance of any contract we enter into with
them to allow us to provide services to you, and only where they are under a duty to deal
with your personal data in accordance with the law; and
• anonymously, with analytics and search engine providers that assist us in the
improvement and optimisation of our site or business.

We use third party processors and as such may share your information with them. The
processing of this information will be in line with the third parties privacy policy. The third
party processors we use are as follows:
• Supercontrol, Holiday rent payment, Premier cottages, .

We will disclose your personal information to third parties:
• in the event that we sell or buy any business or assets, in which case we may disclose
your personal data to the prospective seller or buyer of such business or assets;
• if we are under a duty to disclose or share your personal data in order to comply with any
legal obligation, or in order to enforce or apply our terms of use or terms and conditions
of supply of services and other agreements; or to protect the rights, property, or our
safety, the safety of our customers, or others. This includes exchanging information with
other companies and organisations for the purposes of fraud protection and credit risk

We are a member of Premier Cottages, a professional collective of independent luxury
cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury
cottages. As members of Premier Cottages we would like to give them your information so
that they can contact you about other quality properties that you might like. You may
unsubscribe from this service at any time.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at a destination outside
the European Economic Area. By providing us with your personal data, you agree to this
transfer, storing and/or processing. We will take all steps reasonably necessary to ensure
that your data is treated securely and in accordance with this privacy policy.
!3 Ref: TCM/PREM-10-5

All information you provide to us is stored on our secure servers or on secure servers
operated by a third party. Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our site, you are responsible for keeping this
password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the security
of your data transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features to try to
prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We
will ask for your permission before collecting your data if we intend to use your data for such
purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the
forms we use to collect your data. If you have given us permission to disclose information
about you to a third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of the following; we ask that
you send such requests to our contact details as listed above:
• Access – to access all the personal data we hold about you;
• Erasure – that we erase all personal data we hold about you, if that data is no longer
being used for the purposes you have consented to or if you revoke your consent;
• Portability – to copy or transfer the personal data we hold about you to another party.
Our site may, from time to time, contain links to and from the websites of our partner
networks, advertisers and affiliates. If you follow a link to any of these websites, please note
that these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies before you submit any
personal data to these websites.

Data retention
We will not store your data for any longer than is necessary. If you are a user of our services,
then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical
purposes shortly after you stop using our services.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page
and, where appropriate, notified to you by e-mail. Please check back frequently to see any
updates or changes to our privacy policy.
!4 Ref: TCM/PREM-10-5